What our customers are saying...



  • Having purchased several VW over the years and returning to VW after a while, I was extremely pleased with the overall experience. It was like coming home!


  • I was pleasantly surprised by the courtesy, professionalism and knowledge of the dealership staff. My entire process of buying a new car was a breeze and I would definitely recommend VW and this dealership to my friends and associates.


  •  “Staff was courteous and helpful. Delivery was perfect. Follow-up was fantastic. Top Rate Sale all the way !!!”


  • “Everything we discussed at Richmond Hill VW was what we were expecting and more. We love our local businesses and will always support and promote them.”


  • “I have purchased at least 20 cars in my lifetime and this is the best experience I have ever experienced. I found both the sales consultant, Hung Yang and the sales manager, Neil Pelling most helpful and accommodating. They are extremely professional, knowledgeable and friendly. I am very impressed with their services. As a sales person myself, I do not expect my prospects and clients to give me a second chance for the first impression. They definitely passed with Flying Colours.”


  • Very pleasant experience and staff super friendly and knowledgeable


  • Wow Michael Lee was very informative and very accommodating to our needs. We researched cars on the internet and Richmond Hill was very quick to answer my questions. We were long distance buyers and Michael took care of everything for us, even communicating with our insurance broker to ensure a smooth purchase. When I arrived to pick up my car he even had ice water waiting for me on such a hot day. Evaluating our driving habits to get us the perfect car was very helpful for us to make up our minds on which model to purchase. Congrats to Volkswagen for a much improved engineered Jetta. Many thanks to Michael Lee


  • I'm very happy with this deal and looking into future business with VW Richmond Hill.


  • Mr. Pelling and his co-workers were excellent!!!





Hi Curtis....I just wanted to write to thank you for all your help with us
buying our new car!! I just love it!!! But I really wanted to say that you
made the whole process so much easier!! 

And Samar too, was so helpful and sweet!!!! Please thank her for me again!!
In fact, everyone there was helpful...James, too, (I think that was his
name....he greeted us at the door, and then helped with the seat rests) 

From the moment we walked in until we left, everyone was amazing!!! I am
glad we went through your dealership!!!

Thank you,

Margot :)



Dear Mr. Pelling and Mr. Wichtler,



We would like to take this opportunity to drop a quick note to recognize and thank Ted for a fantastic car buying experience. As you are aware, we are (my wife in particular!) a proud owner of a new Jetta TDI thanks to number of hours that Ted spent educating us on the whole purchasing and decision making process.
Ted was extremely friendly and patient as I went through all the purchasing options and vehicle comparisons. I put his patience to test during price negotiations and with countless emails before and after we picked up the vehicle. He has been very prompt and polite when responding to all the questions I had lobbed at him. His email inbox should attest to the variety of questions I had for him!


Thanks again, Ted!




It has always been a rewarding experience to deal with VW Richmond Hill for the past 8 years! Since the first of many VWs my family has owned or leased, we have grown to a family of five drivers with five VWs!! The very first Jetta in 2006 was our introduction to the very best dealership with the very best cars, and top notch staff, I have ever had the pleasure to do business with. Over the years, we have had a total of NINE cars from VW Richmond Hill. From the very first visit, Neil Pelling has been nothing less than professional, honest and down-to-earth in the transactions that led to us driving away with the most reliable cars I have ever driven. I am 58, and have driven all kinds of cars in my lifetime, but NEVER has the experience been as pleasant as dealing with Neil Pelling, Sales Manager, and this dealership! As the Sales Manager, he is everybody's "go-to" man for the best deals. All of my family knows that when we walk in, he is available and offers us the best deals on cars, WITHOUT having the playing the most HORRIBLE game called The Car Salesman Game. He gives you his best deal from the get-go, and I always trust him and I am ready to sign. In fact, I can't wait till the Spring when I will be getting my next car from him. As a family-owned dealership, it is such a pleasure to be greeted by Curtis and Andrea, the brother and sister duo, who are always around, and are approachable and outgoing. It is ALWAYS like this!! I feel I am a valued client, and notice that all people who enter the building are treated as if they are important. The service department is the best I have ever dealt with. I have been dealing with Lauranne and Todd and they are positive and friendly. They are both extremely knowledgeable and understand that customers do not always understand "car-talk." They always have a good explanation that I can understand. They never try to upsell to raise their profit. They keep the timeline promised for work being done on my car. Everybody in the Service Dept get to know the customers personally, making the service appointments, pleasant and painless. How many times do you hear people complain about the charges to repair or maintain their vehicles? Since owning Volkswagens, I have never been fearful of the cost of repairs or maintenance. With Volkswagen, "bumper -to-bumper" means bumper-to-bumper!!" If you are in the market to buy or lease a car, do yourself a big favour... Go to VW Richmond Hill, meet with Neil Pelling. I can assure you, you will be glad you did!


Ruth Shamir, Thornhill Ontario