We recently bought a Taos from this dealership and our experience was great, couldn’t ask for anything more. I have to first specifically thank Nadeem for being such an amazing person and VW representative. He guided us through everything and helped us make the best decision with first which car to buy, which trim, and then how to set up payments. He was kind and friendly throughout the process and made his best efforts to make us happy with our purchase, leaving us with nothing more to ask. Kathy was also very helpful in explaining the contract and was ...
We recently bought out our old car and leased a new one at VW Richmond hill. The experience was seamless and efficient. Robert was a wonderful salesperson who helped us get what we want all while being transparent about the state of affairs in the car world right now. Kathy was lovely to deal with and made the financial process/paperwork side of things so easy. Would highly recommend this dealership!
I recently purchased a new Volkswagen Taos from VW Richmond Hill and had exceptional service with the sales staff. Our sales representative Christian Wichtler along with the new car manager Neil Pelling provided exceptional service and product knowledge about the Volkswagen product/brand. We felt very comfortable and at ease with the entire sales experience as everything was thoroughly presented to us with full understanding of what we were purchasing. My wife and I would highly recommend this dealership to friends and family as we will be coming back for future servicing/purchases.
People are very nice, very patient! I like the place
Hendra and his oarts team have been helping my business for the past couple of years with shear excellence and top notch customer service. They have extensive inventory which helps keep my business running smooth. Big thanks to Hendra and Fedrick for their continued professionalism and customer support.
Recently purchased a truck from Richmond hill VW! You can tell that they have tons of experience and know how to get stuff done quick ! Amazing service !! Would definitely recommend!
Im weary of dealerships but my experience at VW Richmond hill was great. Kathy was a great help and provided us with a smooth experience in purchasing a VW
Lauranne/Erik/Kurtis did good job helping me on the car maintenance. Nice service in Richmond Hill!
Purchased an Atlas a week ago and was very happy with their friendly and knowledgeable staff, especially their sales consultant, Robert Spence and their business manager, Kathy. Thank you for all your help guys!
My purchase experience of my brand new Tiguan was very easy and enjoyable! We did most of the transaction via FaceTime and Ray was very informative and quick to find us exactly what we needed. From a great sales experience to dealing with Kathy in finance, she was very helpful and navigated the process of purchasing the vehicle for my corporation. The pick up was simple and quick. I would definitely recommend this dealership. Thank you Ray and Kathy!
I had the pleasure of purchasing a new Cross Sport through Ray at Richmond Hill VW. Ray was the epitome of professional and was the most helpful sales rep I’ve ever dealt with. I absolutely love my new vehicle and the great service offered by Richmond Hill VW. Their sales department, service department and entire facility was amazing to deal with. I can’t thank Ray and the Richmond Hill VW team enough!! Five stars all around.
I can't say enough about this dealership, particularly Christian Whitchler who helped me buy my new car and gave me honest advice during the process -- due to some financial issues he then worked over time into the evenings to help find me any and all options to lower my payments and look at every option for me to keep my vehicle / find a new suitable vehicle. The whole team went above and beyond while buying the car and helping me out when I needed it! Every service I've come in for also has been quick with very ...
Friendly staff , I was so happy with the service
Parts department Hendra was very helpful. He checked the V.I.N. of my car and make sure I got the right parts (other vw dealership did not do that). Curtis and Eric in service were friendly and helpful as well.
I had a wonderful experience at VW Richmond Hill. Vehicles here are priced fairly. Nadeem, who helped me get into the drivers seat of my GTI was professional and efficient.
I've had good experiences here, but mostly I came here to say that I very much appreciate their dedication to masking and COVID safety. Chairs are periodically wiped down in the waiting area and patrons with their masks off their faces or incorrectly worn are quickly told to fix it. I am very impressed and their adherence to COVID policy alone makes me want to come back to this business.
I bought my vehicle at this location a few weeks ago and I've never experienced such phenomenal customer service. Nadeem was my sales representative and he was fantastic. Very pleasant, patient, genuine, and helpful every step of the way. I 100% recommend to see Nadeem for any purchases on a vehicle. Kathy was also great. She really made me feel comfortable in helping me understand all my options without any pressure. This team truly loves what they do, and their main objective is to make their customers happy. Highly recommend.
Very pleasant experience. I dealt with Christian Wichtler who had not problem communicating with me even during his weekend. thank you VW of Richmond Hill
Bought my used 2019 GTI from Nadeem. Worked into the deal a set of winter rims and tires, which they didn't have in stock in June. Honestly expected to have to chase those down in the fall. Erik (service) reached out before I even thought about it to set up an appointment to get them installed. Erik and Lauranne were fantastic! So impressed with every aspect of Richmond Hill Volkswagen! Thank you all so much!
Neil was amazing. Super easygoing experience. 100% worth the drive as I live in Hamilton.
My best car purchase experience ever thanks to Christian. He professionally customized my Jetta, it looks unique!
Just purchased a vehicle from this dealership. Nadeem was a great person to deal with, he knew everything about the vehicle. This was my first car purchase experience and he made the process very simple for me. I definitely recommend Nadeem.
I recently bought a Jetta 2021 from Christian, and I have been super satisfied with the car itself and Christian's knowledge and honesty help. It was a very comfortable experience and a big thank you to Christian. I have no hesitation to recommend this dealership and Christian to anyone who is interested in VW.
I was very lucky to meet smart and considerate Ferdinand in VW Richmond Hill and after a short conversation, I decided immediately booked my car. The designated color was very popular this year so he took some effort to get it for me from the other city. My old car was traded in as well uner Ferdinand's arrangement so I am able to drive my new car within a week. Everything is perfect and I am satisfied about the service. The delivery day was a heavy raining day and I was taking my toddler daughter with me. Ferdinand accomdated ...
I worked with Ferdinand on getting my first car. He was so helpful and made my experience very smooth! Would definitely recommend anyone to Richmond Hill Volkswagen that is looking for a car. I love my new Tiguan, thanks to Ferdinand.
I came back to see if I can lease another VW and Robert Spencer was just a fantastic sale representative. He explained everything with detail walk me through the whole process again. Was very easy to reach when I needed him. Overall a fantastic experience. If you're in the market for a VW definitely see Robert.
They have very very good deals for winter tire i got the cheapest price in GTA. Very Friendly service. I Highly recommend this place
The people at VW Richmond Hill were so helpful getting me into exactly what I wanted a 2021 vw Jetta GLI. Thanks to Nadeem who helped with everything I needed. I'll definitely be referring VW Richmond Hill to all my family and friends.
Nadeem was very friendly, polite, knowledgeable and understanding. He made everything that one has to go through the car purchase phase very simple. Thanks again Nadeem!
We recently purchased a car from VW RH and would like to say big thanks to Nadeem. He’s very knowledgeable and extremely professional. He answered every question we had, was patient and a pleasure to deal with. He’s always there for customers, picks up the phone and answers all the questions we had. Would highly recommend him and this dealership for everyone. Irina and Gennadiy
Excellent service, safe environment.
I had a very amazing experience with this dealership . Nadeem was sale representative when I bought my vehicle and honestly he did his job perfectly.
Always a pleasure to deal with the VW RH staff. I even choose to go to this dealership most of the time, even though there are other VW dealerships located much closer to my home. Too bad my current car will be my last VW, as I'm not happy with what VW is doing with their product these days.
They had the parts I needed at a fair price. This is a nice, clean place with pleasant, helpful staff.
Always a wonderful experience at this VW location! In my most recent experience, I was looking to upgrade my vehicle and Nadeem was so helpful and patient from start to finish and got me the best deal!
This isn't the closest VW dealer to my home but I go to this one because the service is better.
Great experience buying my new VW. Nadeem was fantastic from start to finish and helped me through the whole process. Would definitely recommend this dealership and especially Nadeem!
VW Richmond Hill went above and beyond any of my expectations. After taking my car there for a service, I was not satisfied with the way it was returned to me. When I went to pick up the car the Sales Manager Neil ensured me it would be rectified as he communicated with the Service Manager Lauranne at that moment. Not only did the Service Manager reach out to me that same evening but she went above and beyond providing me with a alternative vehicle, car wash and ensuring my car was returned to me the same way. They truly ...
I've been visting VW Richmond Hill for about 6-7 years now, and have always had an excellent experience with their sales and service team. Recently leased another VW with the same salesperson from my last car purchase (4 years ago), Nadeem Kolsawala. He showed excellent communication, fair negotiation and honesty in the entire process. We look forward to the next visit !
Great service and hassle free shopping experience. Nadeem was very helpful in helping us get the vehicle and options we wanted at a fair price. He was very thorough and helpful throughout the process.
Always a great experience dealing with the folk at VW RH. Would definitely recommend looking here for your next vehicle! I initially had a Jetta and have now upgraded to the Tiguan, dealing with Neil & Nadeem as well as the rest of the team has always been a pleasure. Their help, knowledge, support & flexibility has always been appreciated.
I visited this VW dealer for a warranty issue after another Ontario VW dealer showed no interest in my problem - after several attempts. I was impressed with the Richmond Hill VW service department’s candour concerning the appraisal of the repair, and then impressed again with the final result. I do not live nearby this dealer - but it is a certain destination for my next vehicle purchase. Thanks!
Erik has been my advisor for more than 5 years. Super helpful, kind, knowledgeable and accommodating.
We’ve bought new cars before, and have never had such a pressure-free experience. The price was a steal and we did no haggling. Now they’re making the maintenance simple and affordable with a clever incentive program and a super easy website to get it all done quickly.
Took delivery of my 2017 Audi Q7 from VW Richmond Hill a couple of weeks ago. I live a fair distance from the Dealership so the whole transaction was done by phone and e-mail. I only physically saw my Q7 the day of pick up. The vehicle was sitting in an enclosed delivery area inside the building. The car looked stunning and the drive home was amazing. I own a first generation Q7 and am blown away with how nice the new one drives. And the features are next level! No disappointments. I was very well looked after by Neil Pelling, ...
Purchased a Jetta at VW Richmond Hill just over a month ago from Nadeem. He helped me through the entire process as it was my first time buying a new car at a dealership. There was absolutely no pressure and he was very professional. If you are in need of a new car Nadeem is your guy.
We needed a vehicle fast, as my wife's car was totaled. My sales rep was Klea, she was professional, and helpful. If you are looking for a new veedubb, I recommend that you speak to Klea, you won't be disappointed! My wife loves her new GLI.
I had an issue with my 2010 Tiguan and was quite hesitant to bring it to a dealership (seeing as I purchased it privately). I booked an appointment via their website (which was flawless and so easy), and came to the dealership the next day. I was immediately greeted by Brooke (very professional and courteous) who pointed me to the Service Centre. I was then introduced to Kurtis who stated that he would be taking care of my service request. Kurtis explained that the service team would run a diagnostic on my vehicle and inform me when it was completed. I ...
We had an amazing experience with Klea and this dealership. This is the second Atlas that I have purchased. And we are extremely happy with our deal here.
Been looking for a slightly larger SUV without feeling like a large SUV. Started looking at the Tiguan and wanted to know more so I messaged them online and got in contact with Klea, she was very professional providing me the answers I needed through text message as with Covid it’s much harder to just walk in.When we first met in person we were happy they had sanitization stands right when we walked in and at the associates desks, they took this whole situation very seriously and made my wife and I feel at ease knowing this. Klea ...
Great staff and services
I recently had the pleasure of purchasing a new car from VW Richmond Hill and Robert made the process seamless. No pressure sales tactics. Gave me all the information I needed to make the right decision for myself. Job well done Robert!
Good service and friendly staffs
I have purchased my last two vehicles from Richmond Hill Volks & I said to Curtis that the 1st car I owned was a VW Beetle, bought from my mom's friend for $ 200 - today I couldn't buy a tire for $ 200 ! The service people are FANTASTIC ! In the 12 years of dealings, there has NOT been ONE negative experience ! FANTASTIC !
I met with Robert, a very nice person. He was very professional and answered all my questions until my deal was completed. The only reason i gave 4 stars was because the vehicle advertisement was a little inaccurate. The ad stated that the car had Android Auto and Apple Car Play, which it unfortunately didn't. This was something i found out while trying out the car. I told them about it and they gave me a little discount for the mistake, which i thought to be a little disproportionate, but I was happy with the car anyway so I didn'...
Smooth experience, took care of my car and got back to me pretty quickly...would definitely recommended.
I like to thanks Christian who helped my teenage son to buy his first car. We recieved fantastic customer service and he made every thing easy and clear for us . We bought his car in richmondhil vw last week he loves his car and Christian made it happen . Good job and you deserve recognition .
Always great service. We are totally happy with our Passat we bought there. When the time comes we plan to upgrade to a Tiguan. Low pressure sales approach is greatly appreciated. Great place to buy a car.
I would like to give Neil five stars. He was extremely helpful and guiding us to make the right decision. We love our Tiguan. Compared to other dealerships this is a quiet and friendly dealership that makes you feel relaxed and welcomed. We had other friends who have purchased two vw from this dealership and they are happy as well. The most important thing in buying a vehicle is to feel at ease and still know you are valued to the dealer, then you will know you are working with the right person. Thank you Neil.
I recently purchased a VW Golf R, Klea was and is the best sales person ever. Klea went above and beyond a sales persons job to ensure I received the deal and that I was 110% satisfied. I will also add that I drove in from Ottawa for this to happen and I will return for future purchases. Thank you Klea and Richmond Hill VW.
“I had Klea support me last week in my decision to lease my new VW Tiguan. I and my husband are extremely happy with her customer service. The vehicle has been a delight and I am very happy with my decision. Klea has a great demeanour and calmness to her as I had a lot of different thoughts going on in my head during the time of leasing my car .She was very approachable and answered any questionsI had with a big smile on her face. Klea truly works hard for her clients. She was very professional and recognized my ...
Great dealership with amazing staff (both sales and service) and excellent customer service.
Christian was amazing to work with at Richmond Hill Volkswagen. I had a complicated request and Christian and the team were so patient, understanding and helpful. Christian made me feel relaxed and under no pressure to make any fast decisions. He showed me options and walked me through any questions I had. His expertise, as well as his energetic and kind demeanor made me excited about the vehicle purchasing process. I will most definitely be going back to work with Christian and the Richmond Hill Volkswagen team.
Bought a certified pre owned Jetta a few weeks back and could not be happier with the experience I had at the dealership!
I used to take my car to another dealership for service, but they’ve been expensive and sloppy. So I’ve started to take my car here for service and I’m very satisfied with them. Regular maintenance pricing was reasonable and the facilities were great (pre-covid time). Even during the pandemic, service apt bookings were easily done online and Lauranne is always quick to respond to emails. I’ve also taken my car for some rust warranty repairs and Elzbieta was quick to respond to emails. During the whole process, she has kept me updated as quickly as possible. ...
Excellent service department! Had a steering wheel alignment issue and they found the warranty issue from the mfg for me and took care of it. Erik is super professional ! Way better service department than Maple Volkswagen !!
Recently purchased my GTI from Richmond Hill VW. Klea was helpful, personable, and honest throughout the entire process. I’d recommend her to anyone looking to purchase a VW in the GTA.
Erik is the best service supervisor I have seen in so many years. He cares the customer and responses in a very professional way. Lei Oct 03, 2020
I recently purchased my (realistic) dream car, a mk7 GTI from VW of Richmond Hill and all I can say is wow! They offered me a very fair value for my trade in given its condition. My sales representative Bridget Adamo did an absolute wonderful job of walking me through the process and giving me the best deal possible for a GTI. She was a true pleasure to work with and answered all my questions and emails in a very prompt manner. I believe that because this dealership is independently owned (not part of a major group of dealers) the ...
I had a great experience at Richmond Hill Volkswagen! Robert answered all my questions throughout the whole process. On the date of pickup he thoroughly showed me the vehicle with no rush.
Great very friendly
We came here and made an appointment with Robert. the 5 star is for robert! he was absolutely amazing, attentive, helpful, friendly and full of knowledge. Unfortunately, the dealership requirements for a test drive is asking for driver's license and insurance. We had never been asked for an insurance before with other dealerships for a test drive. We didn't feel comfortable sharing that much information with a dealership. Alternatively, we were asked to give a credit card instead and that definitely got us feeling a bit shady. We do have a suggestion if you guys are asking for an ...
I stopped into Richmond Hill VW to inquire about a Jetta GLI. I had previously been to another dealership that took a long time to get back to me. In no time at all, Klea had found the car I was looking for and got me a price that worked for me, and also helped me with getting out of my current lease. This was my first big purchase on my own and Klea was excellent to deal with and answered all my questions without hesitation. I love my new GLI and will recommend Klea and the dealership to all ...
My wife and I had a fantastic experience when shopping for a new vehicle with Robert at VW Richmond Hill. We were open and honest about our intentions of testing/looking at other brands and at no time were we pressured into the sale of a vehicle. After careful consideration, we elected to purchase a 2021 VW Atlas Execline R-Line from VW Richmond Hill. Robert made the process very easy, was very professional and provided a thorough overview of the vehicle in the showroom (which was more or less identical to the vehicle we purchased) as well as our new vehicle ...
Studies show that, "giving reviews for car dealerships can be difficult and, unfortunately, customers are far more likely to leave a review if they are unhappy with their experience. Happy customers often drive off into the sunset and aren’t heard from again until they are looking for their next vehicle." This is my +/- 14th new or used VW car for myself, business and family members. They have all come from Richmond Hill VW and I'm happy to confirm that the sales, management and service has been exceptional! Continued success! (P.S. I wish VW Canada ...
Studies show that, "giving reviews for car dealerships can be difficult and, unfortunately, customers are far more likely to leave a review if they are unhappy with their experience. Happy customers often drive off into the sunset and aren’t heard from again until they are looking for their next vehicle." This is my 14th new or used VW car for myself, business and family members. They have all come from Richmond Hill VW and i'm happy to confirm that the people and the service has been exceptional! Continued success!
I had an amazing experience searching for a Golf R with Klea. She was always able to answer any questions I had professionally and with great detail. She did a great job of explaining that this particular vehicle was the best fit for my needs. A big thanks to Klea for all of the great help!
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