Corrosion Terms and Conditions

Corrosion Inspection Request Terms & Conditions

Body Shop
Customer must go to a body shop authorized by a Volkswagen dealer for assessment after the claim has been opened by this same dealer (unauthorized body shops are not allowed).

Loaner Cars

Customer is aware that no loaner cars or rental cars are covered under the corrosion warranty during the time their vehicle is in for replacement or body repairs.

Blending Paint

Customer is aware that Volkswagen Canada cannot guarantee that the colour of their newly painted panels will match sun-faded existing panels on their car, and that this is also not the responsibility of the dealer. Your authorized Volkswagen dealer will do their best to match your vehicle’s original finish, but this limited warranty does not cover the cover of painting their entire vehicle solely for paint matching or blending.

Vehicle Cleanliness

At the time of appointment, the customer agrees to present the authorized Volkswagen Dealer with a washed/ cleaned vehicle for the vehicle inspection.

Quality issues

Any issues having to do with the quality of workmanship of the finished product after paintwork I s completed should be taken up with the body shop and is the body shop’s responsibility.

After-market parts and accessories

Customer understands that no after-market parts or accessories are covered under the corrosion warranty (e.g. 3M chip guard on fender/hood or any other panel).

After-market spoilers on trunk lids will not be transferred (extra time and labour is required for this at the customer’s expense.)

Accessories and parts are not reinstalled on the vehicle after the panels are replaced and are the responsibly of the customer.

Body Shop Details

The customer understands that any agreements, details and bookings with the body shop are the responsibility of the body shop. Neither Volkswagen Canada nor the dealer are responsible for agreements made between the body shop and the customer in regards to wait times or booking dates.

 

Approval/ Denial

The customer understands that approval or denial of the body panel coverage by Volkswagen Canada us final and binding. Repairs to body panels are deemed to be outside our control. Assessments are made by professionally trained Volkswagen paint and corrosion specialists who look for the defect covered under warranty- any decisions they make are final.

Neither VGCA nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf

Coverage

This limited warranty covers any repairs or replacement of body sheet metal panels that have been perforated by rust from the inside out. Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences (see section “Special conditions and limitations” and “What’s not covered” below for possible coverage exclusions).

Where to Go for Warranty Service?

This limited warranty will be honoured by any authorized Volkswagen dealer in Canada. If your Volkswagen model is brought to an authorized Volkswagen Deal outside of Canada, this limited warranty will not apply.

When the Warranty Period Begins?

The limited warranty period beings on the date the vehicle is delivered to either the original purchaser or the original lessee: or if the vehicle first placed in service as a “demonstrator” or “company” car, on the date such vehicle is first placed in service. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period.

Free-of-Charge Repair

Repairs under the limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen parts.

Special Conditions and Limitations

It is the vehicle owner’s responsibility to promptly repair paint damage, damaged undercoating, or surface corrosion to maintain the Limited Warranty Against Corrosion Perforation for the affected area of the vehicle active. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.

Rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences must be addressed with any authorized Volkswagen dealer at the earliest stage possible. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.

Your authorized Volkswagen dealer will do its best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching nor blending

What is not covered?

Surface corrosion without perforation

Repairs are covered under their limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel (s). Surface corrosion is not covered under the terms of this limited warranty.

Perforation of sheet metal due to accident, lack of care, or failure to repair or modifications to the paint/ painted surface

This limited warranty does not cover corrosion perforation resulting from the failure to promptly repair paint damage, damaged undercoating, or surface corrosion.

It does not cover damage due to failure to wash or otherwise regularly care for the vehicle as described in the Volkswagen Owner’s Manual. This limited warranty does not cover corrosion perforation resulting from unrepaired collision damage or improper collision repair.

Neglecting to have the Vehicle Promptly Repaired

Neglecting to have the vehicle promptly repaired may result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation

Special Exclusions for any Aluminum Portions that may be part of your Volkswagen vehicle

This limited warranty does not cover corrosion perforation due to failure to perform body paint in accordance with Volkswagen’s Specified repair procedures, including use of non-aluminum ally parts.

Environmental Damage

This limited warranty does not cover damage caused by airborne pollutants (e.g. acid rain), bird droppings, stones, floor water, tree sap or other environmental concerns.
 Corrosion Perforation because of Failure to Rustproof when Collision Damaged Repaired

Genuine Volkswagen body parts that have been repaired or newly installed after collision must be treated with rustproofing that is compatible with, and of comparable quality to , Volkswagen’s factory corrosion protection. Failure to have your vehicle treated in this wat may result in Volkswagen’s refusal to repair any corrosion perforation that can be shown to have resulted from the failure to apply, or the improper application of an approved rustproofing agent under the Limited Warranty Against Corrosion Perforation

Corrosion Inspection Request

To help us serve you better, please complete and submit this corrosion/perforation form as instructed. We will then set up an appointment for your vehicle to be inspected and photographed by our Corrosion Specialist.

  • Your Contact Information

  • Your Vehicle Information

  • Please identify damaged area(s)

    To select multiple options, hold the "Control" or "Command" key.

    • Consent

    Please tell us how you would like us to communicate with you so we can better address your needs.

  • By providing my personal information, I am consenting to its use and disclosure in accordance with Volkswagen Canada's Privacy Policy. I confirm that I have read the Privacy Policy. I understand that I may withdraw my consent and unsubscribe from receiving future communications from Volkswagen Canada or my Volkswagen Group Canada Inc, 777 Bayly St. W., Ajax, N L1S 7G7, vw.ca and Volkswagen Richmond Hill, 10440 Yonge Street, (905) 889-7701, [email protected].

  • Corrosion Inspection Request Terms & Conditions

    Corrosion Inspection Request Terms & Conditions

    Body Shop

    Customer must go to a body shop authorized by a Volkswagen dealer for assessment after the claim has been opened by this same dealer (unauthorized body shops are not allowed).

    Loaner Cars

    Customer is aware that no loaner cars or rental cars are covered under the corrosion warranty during the time their vehicle is in for replacement or body repairs.

    Blending Paint

    Customer is aware that Volkswagen Canada cannot guarantee that the colour of their newly painted panels will match sun-faded existing panels on their car, and that this is also not the responsibility of the dealer. Your authorized Volkswagen dealer will do their best to match your vehicle’s original finish, but this limited warranty does not cover the cover of painting their entire vehicle solely for paint matching or blending.

    Vehicle Cleanliness

    At the time of appointment, the customer agrees to present the authorized Volkswagen Dealer with a washed/ cleaned vehicle for the vehicle inspection.

    Quality issues

    Any issues having to do with the quality of workmanship of the finished product after paintwork I s completed should be taken up with the body shop and is the body shop’s responsibility.

    After-market parts and accessories

    Customer understands that no after-market parts or accessories are covered under the corrosion warranty (e.g. 3M chip guard on fender/hood or any other panel).
    After-market spoilers on trunk lids will not be transferred (extra time and labour is required for this at the customer’s expense.)
    Accessories and parts are not reinstalled on the vehicle after the panels are replaced and are the responsibly of the customer.

    Body Shop Details

    The customer understands that any agreements, details and bookings with the body shop are the responsibility of the body shop. Neither Volkswagen Canada nor the dealer are responsible for agreements made between the body shop and the customer in regards to wait times or booking dates.

    Approval/ Denial

    The customer understands that approval or denial of the body panel coverage by Volkswagen Canada us final and binding. Repairs to body panels are deemed to be outside our control. Assessments are made by professionally trained Volkswagen paint and corrosion specialists who look for the defect covered under warranty- any decisions they make are final.
    Neither VGCA nor the manufacturer assumes, or authorizes any person to assume, any other obligation or liability on its behalf

    Coverage

    This limited warranty covers any repairs or replacement of body sheet metal panels that have been perforated by rust from the inside out. Repairs are covered under this limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences (see section “Special conditions and limitations” and “What’s not covered” below for possible coverage exclusions).

    Where to Go for Warranty Service?

    This limited warranty will be honoured by any authorized Volkswagen dealer in Canada. If your Volkswagen model is brought to an authorized Volkswagen Deal outside of Canada, this limited warranty will not apply.

    When the Warranty Period Begins?

    The limited warranty period beings on the date the vehicle is delivered to either the original purchaser or the original lessee: or if the vehicle first placed in service as a “demonstrator” or “company” car, on the date such vehicle is first placed in service. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period.

    Free-of-Charge Repair

    Repairs under the limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen parts.

    Special Conditions and Limitations

    It is the vehicle owner’s responsibility to promptly repair paint damage, damaged undercoating, or surface corrosion to maintain the Limited Warranty Against Corrosion Perforation for the affected area of the vehicle active. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
    Rust-through condition in the body sheet metal originating from the inside of the affected panel(s) and not caused by outside influences must be addressed with any authorized Volkswagen dealer at the earliest stage possible. Neglecting to have the vehicle promptly repaired will result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation.
    Your authorized Volkswagen dealer will do its best to match your vehicle’s original finish, but this limited warranty does not cover the cost of painting the entire vehicle solely for paint matching nor blending.

    What is not covered?

    Surface corrosion without perforation

    Repairs are covered under their limited warranty only if there is a rust-through condition in the body sheet metal originating from the inside of the affected panel (s). Surface corrosion is not covered under the terms of this limited warranty.

    Perforation of sheet metal due to accident, lack of care, or failure to repair or modifications to the paint/ painted surface

    This limited warranty does not cover corrosion perforation resulting from the failure to promptly repair paint damage, damaged undercoating, or surface corrosion.
    It does not cover damage due to failure to wash or otherwise regularly care for the vehicle as described in the Volkswagen Owner’s Manual. This limited warranty does not cover corrosion perforation resulting from unrepaired collision damage or improper collision repair.

    Neglecting to have the Vehicle Promptly Repaired

    Neglecting to have the vehicle promptly repaired may result in refusal of coverage of the affected area under the Limited Warranty Against Corrosion Perforation

    Special Exclusions for any Aluminum Portions that may be part of your Volkswagen vehicle

    This limited warranty does not cover corrosion perforation due to failure to perform body paint in accordance with Volkswagen’s Specified repair procedures, including use of non-aluminum ally parts.

    Environmental Damage

    This limited warranty does not cover damage caused by airborne pollutants (e.g. acid rain), bird droppings, stones, floor water, tree sap or other environmental concerns.

     Corrosion Perforation because of Failure to Rustproof when Collision Damaged Repaired

    Genuine Volkswagen body parts that have been repaired or newly installed after collision must be treated with rustproofing that is compatible with, and of comparable quality to , Volkswagen’s factory corrosion protection. Failure to have your vehicle treated in this wat may result in Volkswagen’s refusal to repair any corrosion perforation that can be shown to have resulted from the failure to apply, or the improper application of an approved rustproofing agent under the Limited Warranty Against Corrosion Perforation

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